Frequently Asked Questions
Please select a topic from the list on the left. You will then be able to choose a specific question from the list of the most common and important questions our shareholders ask. If you ever need more information, or can't find the question or topic you want to explore, please call our Shareholder Services Representatives at 800-422-1050, Monday through Friday, between 8:00 a.m. and 6:00 p.m. Eastern time.
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Each state has laws that require financial institutions to turn over abandoned property to the state. The process of turning over abandoned property to the states is called escheatment.
Depending upon the state in which your account is registered, abandoned property may be defined as one or more of the following categories:
Inactivity Only – The account is considered abandoned if there is no contact on the account during the timeframe, or dormancy period, established by the state.
Returned Post Office (RPO) Only – The account is considered abandoned solely because the address on the account has been deemed undeliverable by the United States Postal Service.
Returned Post Office (RPO) and Inactivity – The account is considered abandoned because there has been no contact made on the account AND the address has been deemed undeliverable by the United States Postal Service.
Returned Post Office (RPO) or Inactivity – The account is considered abandoned because there has been no contact made on the account OR the address has been deemed undeliverable by the United States Postal Service.
The state in which your account is registered is usually the state in which you live, unless you used another address when establishing the account.
In 2013, states adopted inactivity, or "no contact," regulations. These regulations require account owners, including mutual fund shareholders, to make contact with their fund companies on a regular basis. What constitutes contact and how frequently the contact must occur varies depending upon the state in which the account is registered and the type of assets or type of account. Generally, property is considered abandoned after a period of 3 to 5 years of inactivity or "no contact." For a list of state specific dormancy periods and categories of abandoned property, click here.
If you have questions about when your account may be considered to be abandoned property or for further information on your state's specific abandoned property and escheatment laws, click here. You can also contact one of our Shareholder Services Representatives at 800-422-1050, Monday through Friday, between 8:00 a.m. and 6:00 p.m. Eastern time.